Technical Support Officer 2022

Riyadh, Saudi Arabia

Job Description:

o Arrangement of wires and network cables.

o Creating data connections.

o Possess the ability to read electrical schematics.

o Are familiar and skilled in the usage of all tools required to wire gear.

o Are autonomous, independent, and confident to be the decision maker in all aspects of the


o Have flexibility in work schedule.

o Work well in teams

o Follow instructions and standard work tasks.

o Have a working knowledge of electrical and network equipment and their usage.

o Have a basic understanding of computer usage, ability with Excel and Word beneficial.

o Have good communication skills.

o Compliant with all safety policies and procedures.

o Wire all components on the back panel and enclosure using the supplied drawing(s).

o Ensure all wires are labeled at both ends correctly and that there are no wire frays.

o Make sure all terminations are tight.

o Maintain records of wirework.

o Make sure all terminal labels are on and correct.

o Must keep work area(s) in neat, clean, safe and orderly condition.

o Active Listening.

o Adaptability.

o Analysis of Technical Issues.

o Application Support.

o Assessing Customer Support Needs.

o Attention to Detail.

o Case Notes

o Problem-solving

o Taking ownership of customer issues reported and seeing problems through to resolution

o Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues

o Following standard procedure

o Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT

Help Desk Technician, or similar role

o Hands-on experience with Windows/Linux/Mac OS environments

o Good understanding of computer systems, mobile devices, and other tech products

o Ability to diagnose and troubleshoot basic technical issues

o Familiarity with remote desktop applications and help desk software

o Excellent problem-solving and communication skills

o Ability to provide step-by-step technical help, both written and verbal

o BS degree in Information Technology, Computer Science, or relevant field

o Additional certification in Microsoft or similar technologies is a plus

Qualification and Certifications

• Minimum High diploma or a related subject

. • 3+ Year Experience in wiring cables.

Please Follow our LinkedIn