The MNS Performance Engineer is
assigned to work with analyzing and maintaining the performance KPIs of Core
network. He has to act on network and relevant KPIs problems and to coach and
mentor team members on daily basis and in emergency situations. It is the
responsibility of the Experienced engineer to create and maintain services and
network reports during the problem according to agreed timing and standards
set, to detect and highlight network issues and to some extent predict future
degradations.
·The
engineer’s Functional Role is typically working with Core,ITSC,MPBN and IMS
Network Nodes KPIs.
·Design the necessary Ericsson Business Objects SAP KPIs reports and for
new KPIs based on Network Impact Reports (NIR) for the new SW release based on
OSS[1]RC Technology Packages and Ericsson Network IQ (ENIQ) and ENM
·Able to handle
performance function using SAP BI and other analysis tools.
·System
problems are to be identified and rectified according to agreed timing in SLA.
·Ensure
the availability of the network to be at the highest possible level by ensuring
that problems / degradations are handled swiftly, relevant performance
parameters are interpreted and highlighted if deemed necessary.
·Contribution
in the creation and improvements of ideas, procedures and routines within the
group/ department.
·Excellent analytical thinking and troubleshooting
skills.
·Advanced communication and customer interaction
skills.
·Strong ability to work independently with minimum
instruction or supervision, under pressure in a multi-tasking environment.
·Flexible and responsive to changing work patterns and
demands.
·Business-minded, self motivated and highly
pro-active.
·Excellent coaching and mentoring skills.
·Able to work as a member of a team and expected to
lead by example.
·Open approach to solving problems and dealing with
new proposals.
·Able to work flexible hours including nights and
weekends.
2Technical
Competence
·International Network
KPIs Performance and Quality analysis which includes:
NER, ASR, ACT,
VoIP KPIs (MOS, Jitter, Packet loss, Delay) as per the SLA target values by conducting
the necessary Root Cause Analysis for various traffic scenarios (Outgoing,
Incoming and Transit)
-International routes
performance analysis for dimensioning routes capacity and selecting the best
performing carrier per destination.
-Maintaining and
reporting Ericsson’s International Nodes (ITSCs, ISTPs) KPIs
·Inbound and Outbound
International Roamers analysis (LU, SAI, IMSI attach, PRN, data usage Steering
platform etc…) focusing on Roaming Partners.
·CS Core Network
performance analysis (MSS, MGw, STP etc..) and highlight network bottlenecks
for planning team consideration based on current and forecast figures
especially during Hajj and Eid events.
·MPBN transport
Networks KPIs analysis
IMS performance
analysis and reporting includes coordination with supporting related
teams (Projects, Planning, OSS and Back Office) for network dimensioning and
other activities related to
·Core Nodes, Software
Upgrades, Hardware Expansion, new nodes deployment making sure relevant KPIs
are maintained in the normal range.
·Handling Anritsu
MasterClaw System (probe based Network performance tool) by creating necessary
reports for Core and International KPIs,
Dashboards
·Configuration, Alarms
setting and continuous thresholds tuning to the optimum levels to be up to date
with the dynamic network changes
·MVNO performance
analysis
·Supporting customer
requests specially during special events during Hajj, Ramadan, Eid and emergency cases.
·Preparing MNS SLA
report, Governance KPIs report and other reports for Top Management.
·Design the necessary
Ericsson Business Objects SAP KPIs reports and for new KPIs based on Network
Impact Reports (NIR) for the new SW release based on OSS[1]RC Technology
Packages and Ericsson Network IQ (ENIQ) and ENM
·Provide Service Impact
Reports (SIR) for incidents and activities analysis
·Configure and maintain
Performance Statistical Alarms for CS Core and IMS domains
·Proactively
identifying early warning signs for possible risks and take recommend a
suitable preventive action to avoid potential service interruption or
degradation on core network based on historical performance data and events
·Ensure customer
satisfaction by fulfilling contractual SLA KPIs and other KPIs.
·Experienced in
Multi-vendor environment including Huawei, NSN, Mobiluim.
·Continuously looking
for ways for performance and processes improvement and helping the operator to
translate their expectation into measurable requirements and technical proposed
solutions.