Operations Dispatcher (SOW)
Riyadh, Saudi Arabia
We are hiring Saudi fresh graduates telecommunications engineers ( project for 2 month )
- Overall Responsibilities
To ensure the closure of the work order from the Field Tech / Subcontractors
To ensure fault cause is mentioned while the closure of the work orders
Support the Field Force with additional information related to the network fault.
Coordinating with NOC
Maintaining the SLAs related to the work orders
- Main Tasks
Timely (within SLA) Assignment and Dispatching of Automatic and manual Work Orders to the Field Technicians
Tracking the closure of Work Orders by Field Force
Creating manual Work Orders on request of Field Technicians or SPOCs for specific work related to Field Operations.
Coordinating with NOC regarding the Work Order Closure and in case of missing Work Orders.
Escalation to FM in case of site outage for Jeopardy Work orders.
- Qualification and Experience
Bachelor/ Diploma of Engineering with an experience of 0-2 years.
Experience in working on Radio/ MW/Core Networks, at least 1
- Professional/Technical Competence
GSM experience and telecommunication Knowledge.
- Human Competence
Ability to take complete responsibility for the application
Ability to communicate effectively
Ability to adapt to changes and working under stress
Ability to work in a team and motivate people