·Manage the available
resources to ensure the proper and correctness of delivering the contractual
obligations and achieve the desired PODs.
·Put the general guidelines
and governing rules for the team & ASPs to have smooth and effective
standardize teams & ASPs work by providing the needed templates and
·Monitor PIN monthly
PMR progress concerning its various aspects (physical, WFMS and PIN visibility)
and take the corrective actions whenever any deviation is noticed.
·Monitor TTs resolution
to ensure the contractual SLA is being met as well as other network KPIs.
analysis of TTs to review the quality of RTTS inputs (Root Cause & Repair
Details), also to find out the repetitive equipment faults and plan for the
·Follow up the
repetitive failures permanent solutions with teams & ASPs.
·Facilitate and ensure
the process creativeness of projects’ handover from NI to NO (New sites,
Modernization or OPEX installation).
·Prepare the monthly
generator overhauling plan and follow it up throughout the final customer
consolidate the districts feedbacks and prepare the necessary status and
·Build up a reliable
PIN data base and analyze the existing equipment to optimize the usage of the
·Follow up with all
parties on theft and vandalism procedure to ensure that all incidents have been
meetings with the ASPs to review status reports, cure the shortages, correct
the mistakes and come up with MOMs followed up on daily basis to achieve the
desired level of smooth operation.
·Manage any temporary
hired third parties for specific assignments and ensure that the tasks have
been accomplished according to standards.
·Attend the meetings
with various customer departments on all levels from NOC up to OGM meeting
passing by region director and district managers as well as Technical Building
Control and Operation Projects Control.