Field Operation Dispatcher 2022

Riyadh, Saudi Arabia

Overall Responsibilities
• To ensure the closure of the work order from the Field Tech / Subcontractors
• To ensure fault cause is mentioned while closure of the work orders
• Support the Field Force with additional information related to the network fault.
• Coordinating with NOC
• Maintaining the SLA’s related to the work orders

Main Tasks

• Timely (with in SLA) Assignment and Dispatching of Automatic and manual Work Orders to the Field Technicians
• Tracking the closure of Work Orders by Field Force
• Creating manual Work Orders on request of Field Technicians or SPOCs for specific work related to Field Operations.
• Coordinating with NOC regarding the Work Order Closure and in case of missing of Work Orders.
• Escalation to FM in case site outage for Jeopardy Work orders.

Qualification and Experience
• Bachelor/ Diploma of Engineering with an experience of 1-2 years.
• Experience of working on Radio/ MW/Core Networks, at least 1

Professional/Technical Competence
• GSM experience and telecommunication Knowledge.
• MS Office

Human Competence
• Ability to take complete responsibility of the application
• Ability to communicate effectively
• Ability to adapt to changes and working in stress
• Ability to work in team and motivate people