You will also be responsible for receiving trouble reports from the
Operator's Customer Care Center (or from the Operator's customer directly in
some very specific cases), resolving them to the customer's satisfaction and
providing meaningful status on repair and/or restoration activity to the
Customer Care Center (or to the Operators’ customers).
·We believe in trust – we trust each other to do the right
·We believe in taking decisions as close to the product and technical
expertise as possible.
·We believe in creativity – trying new things and learning from our
·We believe in sharing our insights and helping one another to build an
even better user plane.
·We truly believe in happiness, we enjoy and feel passionate
about what we do and value each other’s technical competence deeply
What you will do
·Manage all incidents raised through the ticketing tool or on customer
·Work with third party vendors to identify issues .
·Help onsite engineers to check and resolve issues with the equipment, take
cautious decision to ensure that the down time is as short as possible.
·Document new resolutions identified (MOP)
·Processing new orders received from the customer, ensure accuracy, quality
and SLA is maintained for each order.
·On Call 24/7 approval once required .
·Troubleshooter knowledge on all related to 2G/3G/4G/5G technologies.
You will bring
·Interface with CPM’s/End to end leads to ensure timely project
·PCR (work order from optimization)Implementations of activities related to
·Education: Academic degree, minimum on bachelor level, in engineering (IT,